September 8, 2009

To Whom it may concern:

Superior Health Linens took on Provena Heath Systems as a customer in July of 2003. At that time we had struggled with a series of linen providers including an OPL program, a COG program, and a full rental program. We had primarily used Medline products.

We experienced a number of problems: laundering and replacement costs were climbing; we were experiencing shortages; and, the linen quality and cleanliness just did not meet our expectations. We needed to find an alternative way to take care of our linen supply and laundry needs.

Back in 2003 SHL was still new to the Chicago market but had 16 years of experience in other markets. We needed to solve our problems and SHL assured me they would rise to the challenge of handling 2 hospitals and a number of smaller clinics.

I am happy to report SHL reduced costs, improved quality and has met our delivery requirements. Fast forward from 2003 to 2009 and Provena has a laundry budget in place and SHL has a plan to continue to contain costs on linen and laundry services.

As a result of meeting the quality and cost initiatives SHL was awarded 2 more hospitals, all of our senior ministries, and continues to rise to the challenge: SHL meets all our quality standards; We are not short deliveries of flat goods; And, SHL adjusts scrubs deliveries to ensure inventory does not deplete. Most importantly, SHL continues to be responsive to our needs.

SHL manages our linen committee meetings and we have confidence this will improve utilization and reduce costs. In addition to the linen committee SHL is providing outside support to help train CNAs and RNs in linen utilization practices. There are also Continuing Education Units available for those who complete their on-line classes.

I am pleased to be able to recommend SHL to you with confidence.

Sincerely,
Leonard Schmidt
System Vice President Supply Chain
Provena Health Systems




February 23, 2009

To Whom it may concern,

Superior Health linens took on Rush Copley as a customer in July of 2008. In our case we had a long term relationship with a COG provider using Medline products. Replacement costs had really climbed in recent years and we needed to find an alternative way to take care of our linen supply and laundry needs.

We heard many reasons SHL would fail and while we were skeptical we were also desperate to reduce costs and have a budget in place and have a plan to continued cost-contained linen and laundry services.

SHL guaranteed we would meet our FY 2009 budget.

In FY 2009 our census is flat. Our pounds are also flat.

SHL meets all our quality standards.. We are happy with the quality of the work we receive. We are not short deliveries of flat goods and SHL adjusts scrubs deliveries to ensure inventory does not deplete.

SHL is responsive to our needs.

SHL has started a linen committee and we have confidence this will facilitate future linen efficiencies. In addition to the linen committee SHL is providing outside support to help train CNAs and RNs in linen utilization practices. There are also Continuing Education Units available for those who complete their online classes.

Most importantly, SHL is meeting the financial obligations they agreed to when we started with them.

We are positively sure that Superior Health Linens will continue to meet our needs and can recommend them to you with confidence.

Sincerely,
Ken Riff, CHESP
Director, Hospitality Services
Rush-Copley Medical Center




October 30, 2008

Dear Mr. Reppert:

Thank you for taking the time to show the operation at your Cudahy facility to me and State Senator Jeff Plale. Your willingness to be open and honest about your company and its business plan with members of the community and with elected officials is valuable to your company’s continued success.

Being able to see firsthand the investment you make in your employees and to hear firsthand from them about their loyalty and dedication to your company was impressive. You have created a real community/family feel among your workforce that has allowed you to retain talented workers and to develop company leadership from within. That bodes well for both your company’s short term success and long term stability.

Thank you again for taking the time to show us your facility. The Metropolitan Milwaukee Association of Commerce is pleased and proud to have you as a member company, and I wish you continued success.

Sincerely,
Steve Baas
Government Affairs Director
Metropolitan Milwaukee Association of Commerce




October 27, 2008

To whom it may concern,

Encompass is a leading manufacturer and distributor of Healthcare Textiles and related products. Encompass' objective is to deliver products and services that provide patients and staff with a Safe and Comfortable Environment.

The purpose of this letter is to describe the relationship that exists between Encompass and Superior Health Linens as well as to offer testimony Lo support the excellent reputation that Superior Health linens has in the marketplace.

Encompass certainly recognizes Superior as a leading processor of Healthcare Textiles in and around the Illinois and Wisconsin markets. We enjoy a strong partnership with Superior.

Superior purchases high quality products from Encompass that support their customer's objective of enhancing patient safety and comfort. Examples of "high-end" products that Superior purchases from Encompass to meet this objective include, but are certainly not limited to, the Incontinent Pad, Bath Towel, Bottom Sheet and Bed Covering (Blanket).

In addition to the high quality products that Superior purchases from Encompass, Superior also utilizes a variety of programs available through the Encompass Clinical Resources and Consulting Group, These programs are designed to insure that linens and related products are managed in a cost-effective manner. In fact, it is the use of the various consulting programs that allows Superior to purchase higher quality products since they are more likely 10 be used efficiently throughout the healthcare environment.

Finally, Superior docs an excellent job of meeting and exceeding their customers' expectations through first-rate customer service, high quality textile products and innovative processing techniques.

If you would like additional information or clarification, please feel free to contact me.

Sincerely,
Michael Pescovitz
Vice President
National Accounts and Business Development
Encompass Group




July 1, 2008

Dear Mr. Reppert,

Thank you for your participation in the OnSite Consultation Program in Wisconsin. The safety consultation visit of March 17, 2008 is now closed.

We congratulate you on the successful elimination of identified hazards at your facility. Through voluntary compliance, with assistance from On-Site Consultation, you are meeting the basic intent of the Occupational Safety and Health Act: “To assure safe and healthful working conditions for men and women of America”.

It has been a pleasure to serve you. Due to periodic changes in the OSHA regulations and their interpretations, it is important to review your operations regularly.

Sincerely,
Richard Lentz
Safety Consultation Program Supervisor



More References available upon request